AXA Mobility Services Ltd. (hereinafter “AMS” or “we”/”us”) sells the services and products presented on the website.

In this data protection notice, we explain how we collect and process personal data and what rights you are entitled to in this context.

  1. Information on data protection
  2. Use of website
  3. Communication
  4. Cookie Policy

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The German version, which is also the basis for all language versions, is authoritative.

1. Information on data protection

In the following, personal data (hereinafter also referred to as “data”) refers to all information that relates to an identified or identifiable natural person (e.g. name, date of birth, email address, technical identifiers). Information that is anonymised or aggregated and cannot be used to identify a specific person is not considered data.

Data processing includes any handling of personal data, e.g. the collection, storage, use, disclosure, modification, archiving or deletion of data.

The purpose of processing your data is primarily the initiation and/or fulfilment of a car subscription or fleet management contract. In addition, we base the processing of the data on the existence of a legal basis / legal obligation and/or consent (by you or a person authorised by you) and on the overriding legitimate interest of AMS (i.e. in particular to pursue the described purposes and associated objectives and to be able to carry out corresponding measures).

The processing of your personal data is based on the principles of correctness, lawfulness, transparency, data minimisation, proportionality, responsibility and data security.

Our privacy policy is based on the requirements of the Swiss Data Protection Act (DPA) and, where applicable, the European General Data Protection Regulation (GDPR). In individual cases, further data protection information may regulate specific circumstances.

If you wish to conclude a contract with us, you must provide us with all the data required for the establishment and execution of the business relationship and for the fulfilment of the associated contractual obligations. Without this data, we will not be able to conclude or fulfil a contract with you or provide services.

If you wish to conclude a contract with us on behalf of another person (family members, etc.) or provide us with personal data of other persons (e.g. vehicle drivers), we ask you to ensure that these persons are aware of our data protection information. Only provide us with correct data and ensure that you are authorised to disclose the data to us.

1.1 Person responsible for data processing

Responsible for data processing is

1.2 Data categories

1.3 Purpose of data processing 

1.4 Data collection

1.5 Data analyses, profiling, automated individual decision-making

1.6 Publication of the data

1.7 Duration of storage

1.8 Your rights

1.9 Data protection consultant

2. Use of website

2.1 Usage options on our website

2.2 Cookies and similar technologies

Cookies are small files. When you visit or use our website, these files are stored on your computer or mobile device (smartphone/tablet). Cookies store certain settings and data about the exchange with our website in your browser. When a cookie is activated, it receives an identification number (cookie ID). This allows us to identify your browser and use the information contained in the cookie.

Some of the cookies we use are temporary session cookies. These are automatically deleted from your computer or mobile device at the end of the browser session. We also use permanent cookies. These remain stored on your computer or mobile device after the end of the browser session.

The storage period varies depending on the type of cookie, but is generally no longer than 2 years, apart from our third-party cookies for advertising. After the programmed time has expired, the cookies are automatically deactivated. Unfortunately, AMS currently has no way of limiting the storage period for certain third-party cookies for advertising. However, you can delete these cookies in your browser settings at any time.

We may use tracking technologies on certain pages to uniquely identify your browser or device for the purpose of delivering targeted offers. These technologies enable the use of features on our sites and our mobile apps. We may also use certain technologies to determine whether you have opened an email (e.g. newsletter) or clicked on a link contained in an email.

You can adjust the use of cookies on our website according to your needs at any time in the Cookie Preference Centre. Use of website | AXA

If you decide not to accept our cookies/scripts or the cookies and technologies of our partner companies, you will not see certain information on our websites and will not be able to use some functions. You can find out more about our cookies in Part 5 Cookie Policy.

Where the GDPR applies, the legal basis for strictly necessary cookies is our legitimate interest (Art. 6 para. 1 lit. f GDPR) in the storage of cookies for the technically error-free and optimised provision of our website. The legal basis for the applicability of the GDPR for the other cookie categories is your consent (Art. 6 para. 1 lit. a GDPR).

2.3 Web analysis

We use web analysis tools to obtain information about the use of our website and to improve our Internet offering. These tools are usually provided by a third-party provider. As a rule, the information collected about the use of a website is transmitted to the server of the third-party provider using cookies. Depending on the third-party provider, these servers may be located abroad.

The data is transmitted by shortening the IP addresses, which prevents the identification of your end device (computer, tablet, smartphone).The IP address transmitted by your browser when using third-party tools is not linked to other data from these third-party providers.

2.4 Online services

We use various third-party online services on our website. You can usually determine whether you wish to participate in the tracking process via the cookie settings. As a rule, you can also deactivate tracking with the respective providers.

Unless otherwise stated below, the legal basis for the applicability of the GDPR is your consent (Art. 6 para. 1 lit. a GDPR).

2.5 Social Media

We have included links to social media channels on the website. If you follow such a link, the data protection notices of the respective providers apply (see in particular the purpose and scope of data collection and the further processing of your data by these providers as well as your rights and setting options). AMS is not responsible for the data processing of these providers and has no influence on their data processing.

AMS also provides information and opportunities for interaction on various social media platforms. Where we can exert influence and parameterise data processing, we work to ensure that the social media platform is handled in accordance with data protection regulations within the scope of the options available to us. For more information on data processing by the providers of the social media platform, please refer to the respective privacy policy.

Please also note Section 2.1.4 General information on the services of Google and Facebook and Section 2.4.7 Integration of third-party services and content (including YouTube and Google Maps).

If the GDPR applies to the integration of external links and the presence on social media, the legal basis is our legitimate interest (Art. 6 para. 1 lit. f GDPR) in offering you the content as a service. We also use social media for information and advertising purposes or to communicate effectively with platform users and to be able to analyse this. If services are only activated when you select them, the legal basis is your consent if the GDPR applies (Art. 6 para. 1 lit. a GDPR).

3. Communication

You can find out how we process your personal data in Part 1 Information on data protection and Part 2 Use of the website. Below you will find some more specifics on different means of communication and types of interaction.

Unless otherwise stated, the legal basis for the applicability of the GDPR is our legitimate interest (Art. 6 para. 1 lit. f GDPR) in communication and a lively exchange with you as well as in the further development of our offers. We also understand your use of the respective interaction channel as your consent (Art. 6 para. 1 lit. a GDPR) to data processing for the respective (stated) purpose. If the communication takes place with regard to the conclusion of an insurance contract, the additional legal basis for the processing is contractual (initiation or execution of a contract; Art. 6 para. 1 lit. b GDPR).

Below you will find all the cookies that we and third parties use on our website. We update the list regularly. You can adjust your settings here at any time: